Steuererklärung Beratung

Section 89 of the Tax Code (AO)
https://www.gesetze-im-internet.de/ao_1977/__89.html

If you use the online portal “Mein ELSTER” to electronically prepare and submit your tax return, you can also obtain general information about this.

You must complete your tax returns independently and completely.
The tax office is not permitted to assist you with completing your tax return or with applications. The responsible office may only assist you with general questions. You can contact the information and reception desks at the tax offices in person.
General questions, such as basic technical information, should primarily be directed by phone to the Hamburg Telephone Service. You can reach the Hamburg Telephone Service by calling 115.
For more detailed assistance, such as completing forms, you can contact tax advisors or tax assistance organizations. These are specially trained to assist you with your tax return.
If you use the online portal "My ELSTER", you can prepare and submit your tax return electronically.
With "My ELSTER" you have a modern and reliable tool at your disposal with which you can complete your tax return securely and easily.
Use the instructions and help texts available in the portal or on the forms.

No
You may need documents to prepare your tax return.
In principle, you no longer have to submit receipts and separate statements.

You have questions about preparing your tax return.

You use the instructions and help texts that are available to you in the online portal “My ELSTER” or on the forms.
If you have general questions about your tax return, please contact:
- By phone: to the Telephone Hamburg Service on 115
- In person: to the information and reception points of the tax offices
- In writing: via the ELSTER contact form
If you need specific support or help with your tax return, contact a tax advisor or a tax assistance association.

The processing time for answering your questions depends on your request and the individual case.

There are no deadlines for providing information related to the preparation of the tax return.
The statutory deadlines apply for the submission of tax returns.

No legal remedy is provided for advice on general questions.
You can file an appeal against your tax assessment. You will find information on your tax assessment.

• Tax return must be completed independently and carefully
• Information in the declaration must be independent and complete
• The tax office is not allowed to help directly with the completion
• Personal contact possible via the information and reception points
• General questions are answered by the Hamburg Telephone Service.
• Tax consultants and tax assistance associations offer comprehensive support
• Online portal "Mein ELSTER" enables electronic preparation and submission of tax returns
• "My ELSTER" is a modern and reliable tool for tax returns
• Use instructions and help texts in the portal and on forms

Tax offices